Refund policy

Quantumarium
Last Updated: March 06, 2025

This Return and Refund Policy outlines your rights and our procedures for returning products purchased from Quantumarium [www.quantumarium.com]. Please read it carefully before making a purchase.

1. Right of Withdrawal (14-Day Return Period)

1.1. Eligibility

  • If you are an EU customer, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, as per EU Directive 2011/83/EU.
  • This applies to all imitation jewelry purchased from our store, except as noted below.

1.2. How to Return

  • Notification: Inform us of your intent to return within 14 days of receiving the goods by contacting us at [insert your email].
  • Return Shipment: Send the goods back to us within 14 days of your notification to:
    Josipa Pichler
    Tautenhayngasse 19/10
    1150 Wien, Austria
  • Condition: Items must be unused, in their original condition, and in their original packaging.
  • Shipping Costs: You (the buyer) are responsible for return shipping costs.

1.3. Refund Process

  • Once we receive and inspect the returned goods, we will issue a refund to your original payment method within 14 days.
  • The refund includes the purchase price of the returned item(s) but excludes original shipping costs.
  • If the return does not meet the conditions above (e.g., used or damaged items), we may refuse the refund.

1.4. Exceptions

  • Custom-made or personalized jewelry is non-returnable unless defective (see Warranty below).

2. Warranty (Defective Products)

2.1. Coverage

  • We provide a 2-year statutory warranty for defects present at the time of delivery, as required by Austrian law (§§ 922-933b ABGB).
  • This warranty applies only to manufacturing defects (e.g., a broken clasp due to poor quality) and does not cover normal wear, tear, or damage from misuse (e.g., discoloration or scratches from use).

2.2. Burden of Proof

  • For the first 6 months after delivery, we must prove the defect was not present at delivery if you claim it was defective.
  • After 6 months, you must prove the defect existed at delivery.

2.3. Remedies

  • If a defect is covered, you may choose either:
    • Replacement: We will send a replacement item, if available.
    • Refund: We will refund the purchase price to your original payment method.
  • You cannot receive both a replacement and a refund.
  • Shipping Costs: You (the buyer) are responsible for return shipping costs.

2.4. How to Claim

  • Contact us at quantumarium.jewelry@gmail.com with your order number and a description/photos of the defect. We will guide you through the process.

3. Contact Us

For return or warranty inquiries:
Quantumarium
Josipa Pichler
Tautenhayngasse 19/10
1150 Wien, Austria
Email: info@quantumarium.com
Phone: +436609748950